Booking & Service Policy

At Westline Auto Detailing, we are committed to providing a professional, reliable and high quality detailing experience. By booking a service with us, you acknowledge and agree to the following Booking & Service Policy.

Bookings & Appointments

All bookings are subject to availability and are only confirmed once you receive confirmation from Westline Auto Detailing.

Customers are responsible for providing accurate contact details, vehicle information, service location and any other information reasonably required to complete the service.

For mobile services, the vehicle must be accessible at the agreed time and location. Where required, access to a suitable water supply and electricity must be available unless alternative arrangements have been agreed to beforehand.

Cancellations & Rescheduling

We understand that plans can change. If you need to cancel or reschedule your appointment, please contact us as early as possible.

Late cancellations, repeated rescheduling or failure to attend an appointment may result in the loss of any booking deposit or a requirement for upfront payment before another appointment is accepted, to the extent permitted by law.

Westline Auto Detailing may reschedule an appointment where circumstances outside our reasonable control prevent us from safely or properly completing the service. This may include severe weather, unsafe working conditions, equipment failure or other unforeseen circumstances.

Deposits

Where a deposit is required, your booking is not secured until the deposit has been received.

Deposits may be non refundable for change of mind, late cancellation or failure to attend where this has been clearly communicated before booking and is permitted by law. This does not limit any rights you may have under the Australian Consumer Law.

Vehicle Condition

Customers must inform us before the service of any known damage, defects, aftermarket modifications, recently repaired or repainted surfaces, electrical issues, loose components or other conditions that may affect the detailing process.

We may photograph or record the condition of the vehicle before, during and after the service for condition documentation, quality control and dispute resolution purposes.

Westline Auto Detailing is not responsible for pre existing damage or defects that become visible during or after cleaning, polishing or detailing.

Extra charges may apply where a vehicle requires substantially more work than reasonably expected based on the information provided at the time of booking. Where practical, we will discuss additional work and pricing with you before proceeding.

Paint Correction & Detailing Results

Every vehicle is different. The final result depends on factors including the age and condition of the vehicle, paint thickness, previous repairs, scratches, staining, oxidation, contamination and previous maintenance.

Paint correction is intended to improve the appearance of the paintwork but does not guarantee the complete removal of every scratch, defect or imperfection. We will not intentionally compromise the safety or integrity of the vehicle's paintwork in an attempt to remove a defect.

Ceramic Coatings

Ceramic coatings require appropriate preparation, curing and ongoing maintenance to perform as intended.

Customers must follow any aftercare instructions provided by Westline Auto Detailing. Coating performance or durability may be affected by improper washing, environmental contamination, accidents, abrasive chemicals, automatic car washes, neglect or failure to follow recommended aftercare.

Any stated coating lifespan is an expected performance period under appropriate conditions and maintenance and is not a guarantee that the coating or vehicle will remain completely free from scratches, water spotting, contamination or other environmental damage.

Personal Belongings

Customers should remove valuable, fragile or important personal belongings from the vehicle before their appointment.

We ask that child seats and other personal items be removed where possible if the areas underneath or around them are expected to be detailed.

Service Concerns & Evidence

If you believe there is an issue with a service provided by Westline Auto Detailing, please contact us as soon as reasonably possible at support@westlineautodetailing.com.

To help us investigate your concern, we may request reasonable supporting information such as photographs, videos, booking details, proof of payment or other relevant evidence.

Customers must provide us with a reasonable opportunity to inspect the vehicle and assess the concern before arranging repairs, corrections or further detailing with another provider where appropriate.

Refunds

Where Westline Auto Detailing approves a refund under our voluntary policy, we aim to process the refund within 10 business days after the refund has been approved and any reasonably requested supporting information has been received.

Processing times after we issue a refund may vary depending on your bank or payment provider.

Refund requests based solely on change of mind are not automatically accepted.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law. Where Australian Consumer Law provides a right to a refund, repair, repeat service, compensation or another remedy, those rights will apply.

Weather & Mobile Services

As a mobile detailing business, weather can affect our ability to safely and effectively perform certain services.

We reserve the right to postpone or reschedule a booking where rain, extreme heat, strong winds or other conditions may affect the quality or safety of the service. We will make reasonable efforts to contact you and arrange another suitable time.

Access & Safe Working Environment

Customers are responsible for providing a reasonably safe and accessible area for us to perform the booked service.

We reserve the right to refuse, postpone or stop work where the environment is unsafe, unlawful or unsuitable for the service.

Pricing

Prices displayed on our website or advertising may be starting prices unless expressly stated otherwise.

Final pricing may depend on vehicle size, condition, level of contamination, requested services and the amount of labour required. Any significant additional work will be discussed with the customer where reasonably possible before proceeding.

Satisfaction & Service Concerns

We take pride in our work and want customers to contact us directly if they believe something has been missed or a service has not been completed as expected.

Where appropriate, we may inspect the vehicle and determine a suitable remedy in accordance with this policy and applicable Australian Consumer Law.

Australian Consumer Law

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing contained in this Booking & Service Policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited.